Hi!
We’d love to look into your problem further, but we need a little extra information. If possible, could you reproduce this issue with your launcher gathering debug info and share those logs?
Since you’re not able to see the launcher’s interface, you’ll need to enable debug logging via command line. You can do this by creating, and modifying, a shortcut to the Epic Games Launcher, then launching from that shortcut. I’ve included some steps below that should help you enable debug logging and find the log file.
- Right click the shortcut and select “properties”
- Navigate to the end of the target line and add the following command. -debuglogging.
Your target line should look something like this, “C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win32\EpicGamesLauncher.exe” -debuglogging" - Apply the changes and click “ok”.
- Open your launcher using the modified shortcut.
- Navigate to your logs folder. C:\Users*USERNAME*\AppData\Local\EpicGamesLauncher\Saved\Logs
- Copy the most recent log file there and attach it to this post.
Thanks!