Hi ,
Thank you for trying the most frequent solutions and uploading your Log file. Could you also post your dxdiag ‘system specs’ as well? It will help us better track down the issue.
Windows: Go to the Start menu and type ‘dxdiag’ into the search bar. Open that file and then click ‘Save All Information’. Post that text file here.
Mac: Go to the Apple menu and click ‘About This Mac’.