Epic Launcher crashing when I try to install UE (any version)

General Feedback & Requests
1

Hi,

I’ve been talking with support and they have redirected me here, as they can’t fix my issue.

I’m having crashes when I try to download any version of Unreal Engine. On the bottom I’ll attach an image with the error I get and the crash. I’ll blur a line I think it’s part of my login ID.

I have tried these steps: https://www.epicgames.com/help/es-ES/tienda-de-epic-games-c5719341124379/soporte-del-iniciador-c5719357217435/resolucion-de-problemas-del-iniciador-de-epic-games-a5720215069211 and they do not work. Support told me it’s something it happens when I played an UE game before, but I haven’t and I have also tried after reinstalling Epic Launcher multiple times and without playing anything between installing Launcher and trying to install UE. That’s not the issue.

Something that crossed my mind is that I have a C++ compiler that comes prepacked on an installer with a graphical library unrelated to Unreal Engine, called Raylib, and maybe it’s related to that?

I hope someone knows the issue or has any clue.

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2

I’ve been having the same problem. Very discouraged to hear that Support couldn’t help you, not even a escalation ticket? I noticed that this started happening very recently, but I can pinpoint if it was a Launcher update or a Windows update that triggered it.

3

Maybe you have better luck? I don’t know what to do, I’ve been seeing these post in the last few days here on the forum with the same problem, and nobody seems to have an answer

4

Hey there Gexgekko,

We’re sorry you’re having an issue with the Epic Games Launcher. Unfortunately, this forum is designed for developers distributing their games on the Epic Games Store and not for player support. Please reach out to our Player Support team and they will be able to assist you with this.

We hope this helps!

5

I want to download Unreal Engine to develop my game on your engine, I’m not coming here as a player but as a developer. Also, I already contacted player support and after multiple messages they told me to come here, because they couldn’t solve my problem.

If there is somewhere else I should be looking please point me in the right direction.

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