Epic Games Launcher - Stuck on "Please Wait Screen"

Development Platform & Builds
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1

I have just installed Epic Games launcher earlier today and when I tried logging in, “Please wait” always shows up, but nothing happens. “Unable to connect to the servers” also shows up upon opening the program, too. I have put “-http=wininet” and “-OpenGL” in the shortcut but I still cannot find a solution. I have also restarted many times.
It appears that it only works when I go offline, but I cannot install anything.

I am using Windows 7 64-bit SP1.

2

Hi daBroHood,

Thank you for trying the standard fixes before posting. We are currently investigating a string of ‘Please Wait’ issues.

Could you follow the steps here to generate your Debug Logs? Post them here, along with your Dxdiag (system specs).

3

Hello TJ,
I have same problem in past.
It have been fixed it by runing the launcher with “Run as administrator” options.
Hope this help you with your investigation.

4

I have the same issue, “Run as Administrator” doesn’t worked for me.
“-http=wininet” and “-OpenGL” doesn’t worked as well.

5

Try opening port 5222 in your firewall…

More information here…

6

Hi daBroHood,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try the suggestions that are mentioned above. Then post back here with the requested info.

Cheers,

TJ

7

Same Problem here. I also cannot open a Port with my Cable-Router. It uses IPv6 !

Months before the Launcher works, but since latest updates i only get “Please Wait” to read. I cannot open a new Ticket, because i have too less reputation points… -.- It sucks!

8

Hi guys here is what help for me :

  1. click Start then Type “Powershell” right Click the Icon and hold down the SHIFT and Click Run As Administrator
  2. the Copy this command : New-ItemProperty -Path HKLM:\SYSTEM\CurrentControlSet\services\TCPIP6\Parameters -Name DisabledComponents -PropertyType DWord -Value 0xffffffff
  3. now click start and type NCPA.CPL right click your network card and click properties and disable the IPv6
  4. restart the computer
  5. start the luncher as administrator

work for me :smiley: