Hey I installed the Games Launcher to reinstall Unreal after I refreshed my PC and had my programs wiped and I can’t seem to install the games launcher properly, uninstalled 2013 and 2015 C++ Redistributes as others said to.
Logs: https://drive.google.com/open?id=0BzuaxFxk1vzMbFNGN1o2bUJxOTA
When I had a similar problem I had to go to the install/uninstall programs control panel and uninstall the requirements package that UE installs but doesn’t mention. Then my next install attempt worked.
And which packages are those?
I don’t have a windows box handy at the moment, but it is a single entry in that control panel and it clearly calls itself something like “Epic Games Requirements” or “Unreal Engine Prerequisites” or something like that.
Don’t seem to have that on my control panel. refreshing removes all programs so that would be one of them I would guess.
Hi Charblar,
I’m sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. Thanks!