I’m having troubles for trying to open the launcher, when I launch the shortcut, the mouse cursor spins for like 3 seconds then nothing else happen. On Task Manager, I can see the process opening and it disappears few seconds after.
I do not have any error on installation, it installs the first update correctly then here the “■■■■” happen. I have ran DWalker and I got a 20MB log file, unfortunately I don’t know how to read this at all so I let you analyze it. Same for the Epic Games launcher “-debuglogging” but nothing interesting inside.
I have a ASUS E403NA laptop (Intel Celeron N3350 - Intel HD Graphics 500 - 3.9GB of RAM ~) running on Windows 10, everything updated. The graphics driver is up to date, I’ve tried every settings in the Intel HD Graphics control panel but nothing.
Other games work fine, so I don’t see why this one (it’s the launcher so…) would crash !
Thank you, I hope we’ll be able to fix that
Hello,
I have the same problem as you. I just bought a new desktop with Intel HD Graphics 500 just to play fornite, but epic games doesn’t work after installation. My desktop also has Intel Celeron. Can someone help me?
I have this issue as well in a chuwi lapbook 12.3 with intel celeron N3450, 6gb of ram, and also with intel HD graphics 500. Please devs address this issue as we all love fortnite, but we can’t enjoy it. Please fix this
I have an ACER ES1-732-C1C5 laptop, also with an Intel Celeron N3350 processor, Intel HD Grapics 500 and 8GB DDR3 L Memory and Epic Games Launcher won’t open as well.
I have tried to update my graphics driver via this link: Download Intel Drivers and Software, but I get an error message that the driver isn’t validated by my computer.
You can find my DxDiag file here for more details about this problem.link text
Just want to add a note for the others who replied to this post.
Your graphics chip is not powerful enough to run the Epic Games Launcher, UE4, or Fortnite. The built in graphics chip on the N3350 and N3450 Celeron CPU is an Intel HD 500 graphics chip, the absolute minimum required is an Intel HD 4000.
Your CPU is slightly below the minimum specs, but if you got a dedicated graphics chip for your laptop (preferably something by Nvidia or AMD) you should be able to use these programs. Check your user manual to see if your laptop can be upgraded.
i have been having the same issues, i was able to download and open epic games along with fortnight on my older laptop but it is extremely laggy to the point its unplayable. so i decided to download it on to my new laptop (bought in january) its an Acer swift, with a CPU N4200 running on a 64 bit and windows 10, theres more than enough storage space available on it so it would be really great if someone could tell me whats going on or what can be done to fix the issue. iv spent the last 4 hours trying different things to be able to install the game and i cant get any further than downloading the epic games launcher and it wont even open once its downloaded!
i am having the same problem i just want to know if my computer is strong enough for it. i got a lenovo ideapad 320 runs on windows 10. has 4g ram. 1 TB hard drive and intel celeron N3350. if its not this is not a game that i really need to have so ill just stick to star stable and minecraft
Can someone plz have a look at this bug. As it is Christmas I have had a brand-new PC. I have done some research on this topic and all of these problems with the launcher has something to do with compatibility with windows 10. I hope someone can fix this as it has been a year and an half and before anyone says my pc specs are too low, my windows 8.1 Toshiba Satellite L50-B laptop which by the way has i3 core and a Intel Family Graphics card could run this thing and that was second hand. The PC I have now has Intel Celeron J4005 CPU @ 2.00 gHz to 2.57 gHz with a Intel UHD graphics card 600 with 4GB ram and OpenCL AMI so lz all I want to do is to play fortnite plz fix this.
I hope a developer will read this and hopefully find a fix but for now I will keep researching,
Thank you @ for actually responding first response ive seen yet.
I don’t have an answer to be frank, but why am I still having this issue when it was looked at and was a ‘confirmed bug’ 19th of June 2018. Let me remind you it’s 26th of December 2018. Like come on Epic. Ive been up since 4.00pm yesterday trying to figure this out. All I want to play is fortnite and I can’t even do that!
