everytime i open the epic games launcher, it crashes before i put in my user name and password. my laptop freezes and i have to restart using the power button:((
Hello Nhật Drake,
I have a couple of questions for you to help narrow down what issue it is that you are experiencing.
Quick questions:
- Could you send us your dxdiag?
- Could you supply us with your log files?
Windows: C:\Users[USERNAME]\AppData\Local\UnrealEngineLauncher\Saved\Logs
Mac: /Users/[USERNAME]/Library/Logs/Unreal Engine/UnrealEngineLauncher
Hello Nhật Drake,
We have not heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you are still experiencing the issue you reported, please respond to this message with additional information and we will offer further assistance.
Thank you.