As of April 2015 I’ve been using UE4 and the Epic Games launcher without any trouble at all using windows 8.1, until i upgraded my PC to windows 10, which also had no flaws or bugs as far as i can see. Windows is up-to-date and the launcher is up to date, but for some reason, the launcher will not run any more. When it is able to run, it will log me in then immediately crash with out a bug report, crash prompt displays “no mini-dump found for this crash” and that’s all i get. After i try to restart the program, all i am able to see is the process for the epic games launcher in the task manager for windows, the crash report doesn’t even appear. I’ve tried re-installing the launcher and the engine twice and the same crash occurs. however i am able to manually run UE4 without the launcher, but it’d be nice if i was able to use the launcher for updates and news ETC.
Hi FiendCorp,
Thank you for the report. We are currently investigating to see if this error is OS specific.
In the meantime, try the steps in this section of the troubleshooting guide.
If nothing works, make sure to follow the instructions here to generate your Debug Logs. Then post them here, along with a copy of your Dxdiag (system specs).
Hello, i have the same problem since one month (the last launcher update in fact).
When i fresh install the launcher, i can login and i have the menu where i can select the engine, unreal tournament, ect…, i can go on unreal tournament, it’s ok, but if i select the engine it crashes.
After that, when i launch the launcher, it crashes immediatly after login.
I had this problem on windows 8.1, i was full of hope the update to windows 10 would sove this problem but it still crash on windows 10.
I tested on other computer with windows 8.1 and windows 10 and it’s ok so it must be configuration specific.
I have to say i tried all tips in troubleshooting section without success.
If it can help:
config: Intel I7-4700 HQ, 16 Go Ram, Nvidia 870M, windows 8.1 (or windows 10)
And the log files attached (but it seems to not be complete)
My UE4 launcher also does not run properly…
This is after the update today… I’m not sure when the update was released, but the launcher worked fine before the update after my windows 10 upgrade from windows 7 ultimate.
This isn’t OS specific. This is something specific to the launcher.
Hi Fabrice,
Also make sure to include you Dxdiag (system specs).
Hi Plorax,
If you are still having this issue, please follow the instructions that I gave FiendCorp in my original post and make sure to post your Debug Logs and Dxdiag (system specs).
Hello
I uploaded the dxdiag log. The nvidia graphic card driver is not up to date but i already tested all last driver and i have the same problem.
This is an issue that we are currently tracking. Could you post this as a new report in the Installation & Setup section? Make sure to attach all of the info you included.
Hi FiendCorp,
We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try the suggestion that I mentioned above. Then post back here with the requested info.
Cheers,
TJ
yep but i think it’s really a problem with my system.
Because i tried to install an old version of the launcher ( which worked first time and now it does not work any more.
I think the solution is to format my drive but i can’t do it for the moment.
The other thing is it seems to be login specific. If i open it offline, it doens’t crash but of course i can’t download the engine.