Even the link to “visit launcher troubleshooting” does not work; I got here through Google.
I am a new user trying to play Shadow Complex, so it’s not like I got it to work on this computer before.
I am able to sign in on my laptop, but that device is too underpowered to play the game.
This issue is very similar, perhaps identical, to the one faced by the user in [this][2] thread:
However, much like how he/she never managed to solve his issue, none of suggestions offered in that thread are doing me any good.
Try the troubleshooting steps in this section of the troubleshooting guide. Specifically, could you make sure that you have communication with the Epic servers by adding the following exception to your firewall:
Of the things you suggested, there are only some that I did know how to do—but they, unfortunately, did not work. As for the parts I don’t know about: How do you make an exception in the firewall like that? How do you unblock ports? How do you switch DNS servers?
And because why not, my Debug Logs, DxDiag file, and a screenshot of my PC specs are attached. (If I have not mentioned it already, I am able to use the launcher offline, but that does not help me download Shadow Complex.)link text [link text][1]
We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try the suggestion that I mentioned above then post back here with the requested info.
