Epic Games Launcher 19.0.0 not working

General Feedback & Requests
, , , ,
1

For those who still have problems with the update of the Epic Games Launcher I recommend the Heroic Games Launcher.. so far i have tested many games that work fine with that launcher.. only a few like GTA5 really still need the original launcher.. maybe fortnite.. but if you cant downgrade to the 18.*.* version then thats your best alternative

2

Hey there @Knowdlord1

I’m sorry to hear the Epic Games Launcher isn’t working properly for you. I recommend reviewing our troubleshooting article for additional resources on troubleshooting this issue. If you continue to experience issues, please contact our Player Support team by hitting the “contact us” buttom at the bottom of the page!

We hope this helps!

3

Phenom II X6 1100t here! And what?

4

The biggest issue I see is that a lot or maybe even all the API requests are behind CloudFlare and you obviously have no way to interact and verify you are human. You can’t have API requests have this check lol.

[2025.12.08-01.02.34:983][275]LogOnline: Warning: OSS: Invalid response. CorrId=UE4-e8396ffe4b9f08768ccdc3bcefcc0321-5A4968EF443FCE2E361B0B9E7E79E755-863012434ABF924CDADA78AE175CBBE2 code=504 errorcode=NonJsonErrorResponse errormessage=An error occurred while communicating with the game servers:
HTTP 504 response from https://launcher-public-service-prod06.ol.epicgames.com/launcher/api/public/assets/Windows?label=Live errorraw=

.cf_challenge_text_small{font-size:11px}body{height:100vh;width:100vw;overflow-x:hidden;font-family:sans-serif;font-weight:400;font-size:14px;line-height:20px;letter-spacing:.2px;color:rgb(255 255 255 / .5);margin:0;background:#101014;display:flex;flex-direction:column;justify-content:center;align-items:center}.logo{display:flex;align-items:center;flex-direction:column;text-align:center;padding-bottom:25px}section{display:flex;align-items:center;flex-direction:column;text-align:center}h1,p{font-family:Brutal,sans-serif;padding:0;margin:0}h1{line-height:34px;text-align:center;letter-spacing:-.5px;color:#fff;margin:0 0 20px;font-size:30px;font-weight:600}p{font-size:14px;line-height:20px;letter-spacing:.2px;color:rgb(255 255 255 / .5)}a{color:#61CDFF}a:visited{color:#fff}strong{font-weight:400;color:#fff}.cf_challenge_container{max-width:430px;min-width:200px;background-color:#202024;display:flex;justify-content:center;flex-direction:column;font-family:sans-serif;line-height:initial;overflow:auto;border-radius:16px;border:1px solid rgb(255 255 255 / .15);margin:25px;padding:25px;box-shadow:0 32px 16px 0 rgb(0 0 0 / .1)}.cf_challenge{text-align:center;display:flex;justify-content:center;flex-direction:column;margin:25px 0}.cf_challenge_container hr{border-bottom:0;max-width:500px;opacity:.25}.cf_logo{margin:0 auto;width:41px}.cf-error-details{width:100%;word-break:break-all;}.cf-error-details ul{text-align:left;}

Gateway time-out

The web server reported a gateway time-out error.

  • Ray ID: 9aa856655baafb12
  • Your IP address: 24.245.249.142
  • Error reference number: 504
  • Cloudflare Location: Nashville

[2025.12.08-01.02.34:983][275]LogOnline: Warning: OSS: QueryEntitledBuilds request failed. An error occurred while communicating with the game servers:
HTTP 504 response from https://launcher-public-service-prod06.ol.epicgames.com/launcher/api/public/assets/Windows?label=Live