Bonjour,
je suis bien connecté avec mon compte sur Epic Games, mais lorsque je veux télécharger des nouveaux environnements HDRI pour Twinmotion 2022.2.2, la barre circulaire de progression affiche un "i" avec le message suivant : "Download error. Please retry". D'où vient le problème ? Merci d'avance.
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Hi,
I am connected with my Epic Games account, but when I want to download new HDRI environments for Twinmotion 2022.2.2, the circular progress bar displays an "i" with the following message: "Download error. Please retry". Where does the problem come from ?
Thanks.
Hello Pascal,
Thank you for posting in the community your question about this error. This is not a common problem but could be that you have a corrupted library and recommend you delete the TwinmotionCloudLibrary.tml file located here:
C:\Users\%USERNAME%\Documents\Twinmotion2022.2\TwinmotionCloudLibrary\CloudLibrary\
Make sure there is enough free space on your hard drive and that nothing is blocked from this list:
https://twinmotionhelp.epicgames.com/s/article/Twinmotion-Requirements-for-remote-services
Please note that all assets in the library will have to be redownloaded but it should fix any corrupted issues if there were any. If that did not help, please contact us directly by using the [ contact us ] button from the home page or this link:
https://twinmotionhelp.epicgames.com/s/case-community-page
Kind regards,
Vincent B.