Environment Asset Pack purchased via FAB won't be added to project

General Issues & Bug Reporting (Fab)
1

Summary

when I try to use the “Add to Project” button via the FAB plugin or the Epic Games Launcher, there is a brief moment where it says “queued” but it then does not download anything and there are no local files. There is no folder inside the Project’s content folder with the expected assets inside.

What type of bug are you experiencing?

Purchasing

URL where the bug was encountered

https://www.fab.com/listings/f94b95fd-c2e0-4827-bb45-a4fcca01dc9a

Steps to Reproduce

  1. click “Add to Project” button via FAB plugin or Epic Games Launcher
  2. Open Project and check if the assets are added

Expected Result

Assets inside a new folder at:
Content / Emberlight

Observed Result

no assets or folder

Platform

FAB plugin, Epic Games Launcher

Operating System

Windows 10

Additional Notes

it seems like nothing is being downloaded even though it is trying to queue a new download task

2

We’d like to extend our thanks to the Eclipse team for their bug report and apologize for any inconvenience caused. As Emberlight, we have also submitted a support ticket to address this issue. Since we’ve received another report of the same problem, we’ve decided to temporarily pause our activities until we fully understand the situation.

If you’ve encountered this download issue, please contact us with your order ID at emberlight.stu@gmail.com, and we’ll be happy to assist.

Thank you for your understanding,
Emberlight Team

3

Fab Support team confirmed that this problem is solved thank you all