EMail contact of the public FAB creator information

Summary

It is really disappointing that every creator needs to create a hyperwallet and fill out all this bugging tax information, even if you want to offer stuff for free! And then this information is even exposed to the public.

I really didn’t know and in my opinion wasn’t told, that my email address is public to everyone on my creator profile!
Now… I want to change the email address of my public FAB creator information of the About tab but I can not !?

The only message I got from FAB support after days was:
"… The Digital Services Act, a European Union law, requires marketplaces to collect and disclose information about certain sellers and products. If you self-identify as a Trader, you will need to provide the information that is required by the law including your email address, address, and phone number. This information will be displayed as outlined by the DSA. For more information about the DSA, please go here

We are not able find any active Trade information for your Seller profile. …"

That was not helpful at all! I want to hide my email address from the public or at least be able to change it!

What type of bug are you experiencing?

Publishing

Steps to Reproduce

Visit your public FAB creator profile.

Expected Result

I can change my email address!

Observed Result

I can not change anything on this site!

Platform

Internet Browser

Operating System

Windows

The support email address yes, this one is shown to the public, which error does it give when you submit the changes ?

Try to switch to a different browser.

There is no option to change anything!

Where do you think I can change it ?

If you want to change Support Email Address then it is under,
Publisher Settings → Publisher Profile → Public Information
there you can change Support Email Address.

Fab link: https://www.fab.com/portal/publisher-settings/publisher-profile

And then support email address from here:

1 Like

Ohhh, thank you. That’s a very misleading, strange user experience. I expected these settings on the upper right side where the rest of the settings are. And not as a sub menu of the Publish button on the upper left. oO

1 Like