Email Address Problem

Hey there. I just updated my Epic Account email address to a new one that I use more frequently. The problem is that I use this same Epic Account to log into Quixel too, and now it seems like all my purchases that were linked to the old email address are completely gone. I used to have over 10 thousand Quixel assets linked to it, and now It’s saying that I have no purchases at all. Changing my email basically zeroed my history with the tool, like I never used it before. What should I do?

Thanks in advance.

Hi @ericstringari, the Quixel support team can assist you with this. Please reach out to them through this web form.