Eligibility issue mistake

I’m trying to join the Fortnite UEFN Creator program, but I get the following message:
“You must meet the eligibility requirements in order to sign up. If you believe this is a mistake, please contact customer support.”

I would like to know:

  • Why is my account not considered eligible?

  • Is there a way to appeal this decision by showing a video of my published map, ready to play?

I already have:

  • Verified Epic Games account

  • Two-Factor Authentication enabled

  • A published island (code: [your island code])

Thank you for your clarification and support.

Did you fill out your Payee application?