EGS Analytics - Sales vs time played

Hi, I would like to know how can I see the real analytics of my game named ‘Ungate’ ?because it shows 2 sales but on the play time there are 215 hours on may 13; this cannot be accurate and I would like to know if I can receive the real analytics somehow. Is there another way to get the actual numbers? Thank you :slight_smile:

Hey @VarvaraAndrei! Just wanted to let you know we’re looking into this for you. In the meantime, the sales information is likely accurate and it’s the playtime that is amiss. I’ll follow up with you once we’ve got more information :slightly_smiling_face:

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Hello @VarvaraAndrei!
After discussing with our analytics team we can confirm the sales amount is accurate. The gameplay numbers may be a result of players’ account sharing which we’re looking into further.

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Ok, thank you !

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