EGL/EGS load extremely slow + anything I press

As shown. This is every time I load EGL (I also compare it in the video to a custom Epic Games Launcher to show the difference in load time):

(it loaded after I ended the video btw)

Also EGS:

Hello Wertandrew,

Thanks for reaching out! To ensure you get proper assistance with this, please reach out to the Player Support team! They should be able to provide some troubleshooting tips that may be able to improve your experience with the Store & Launcher.

Support forums for Epic Games Store don’t work for me, not sure if I am doing something wrong. I went through the link >>Epic Online Services >> Epic Games Store, and while logged in, I get this:

Interesting, I am unable to replicate this error, have you tried clearing your cache? Perhaps try using incognito mode or a different browser to see if you may be able to proceed.