Editor crashes on launch

anonymous_user_282db0ce · March 20, 2014, 12:37pm

Hey Guys,

Having some issues getting editor to run. Clicking launch just causes a crash in UE4Editor-Cmd.exe with following message.

“We apologize for inconvenience.
Please send this crash report to help improve our software.”

I’m running Windows 7 64 bit via Bootcamp on my iMac - DxDiag and editor crash log attached.

Cheers -

DxDiag

CrashReport

EduCazev · March 20, 2014, 1:17pm

Your graphic card driver is outdated.

“Driver File Version: 8.17.0010.1036 (English)
Driver Version: 8.753.0.0”

anonymous_user_282db0ce · March 21, 2014, 10:56am

Thanks for heads up! I’ve updated drivers, but still having same problem.

anonymous_user_33800a51 · March 27, 2014, 10:28pm

Hey Uniter,

Sorry for delay in an official response. We’re taking a look into this for you but I have a few additional questions. Are you still having this issue? Are you able to run editor on your OSX side? What are your system specs?

Thanks,

anonymous_user_282db0ce · March 29, 2014, 12:15am

Hi , thanks for response.

I can run editor (just) in OSX, but performance is sluggish and if viewport mode is anything other than wireframe or unlit I just get a psychedelic disco. I imagine problem is with my iMac’s Radeon HD 4850 being far too old.