I’m running an AMD Ryzen 9 7900X with a GeForce RTX 4080 Super graphics card with 64GB of RAM, and while the system seems to be operating smoothly, there are these random AMD Bug Report Tool messages saying, “GPU crashed or D3D device removed. Check log for GPU state information.” And this one: “AMD software detected a driver timeout has occurred on your system. An issue report has been created that can be sent to AMD to help us improve our software. Would you like to report this issue?” At first they happened only in UE, but now it can be in nearly any transition from one website to another for instance, where the screen catches and then goes black that sets off these error messages. I haven’t made any changes from the setup by Micro Center, just choosing the Studio driver and not the Game driver from NVIDIA, and an attempt to network this new computer with my older Win10 machine, which failed to give me permission to enter the two drives I shared, but that’s another story. What follows are the responses from AMD on my next course of action. My question to you is: do these steps appear to show promise of resolving the above issues or might there be less drastic solutions possible? FROM AMD: "Based on your inquiry, I understand that you are experiencing driver timeout & black screen issue on your system equipped with AMD Ryzen 9 7900X.
Could you please let me know if anything is overclocked in your system? Have you set your RAM at XMP in the BIOS?
To investigate your issue, please provide a dxdiag (in .txt) & msinfo32 (in .NFO) reports from your system which will capture the entire system configuration and drivers installed. Additionally, also please provide the exact make & model of your Power Supply.
Once I receive the information requested above, I will assist you with troubleshooting steps which will help to resolve your issue.
I appreciate your support.
AND THE FOLLOWING A FEW DAYS LATER: To get your system in standard configuration, I would suggest you to please perform the below troubleshooting steps and let us know the result.
1.Please perform the load default settings of your bios. For instructions on how to reset your motherboard BIOS to default settings, please refer to your motherboard manual or system documentation.
2.Please update your system bios to latest bios version 2616. If necessary, please seek assistance from your motherboard manufacturer.
3.Please perform the clean boot of your OS.
4.Please run the AMD Cleanup Utility and uninstall the previous driver and then install the latest graphics driver version 24.5.1.
I know this is a lot to take in, but these nagging issues are standing in the way of some projects that need our attention and I’d just like to be able to focus on utilizing this amazing tool of Unreal Engine to its full potential. I’d appreciate any suggestions you might have to finally arrive at a stable system running UE5.4.