Driver crash and reset, dxdiag below... when launching the new UT

Development Programming & Scripting
1

Time of this report: 10/16/2015, 23:17:41
Machine name: JOHN-PC
Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1.150930-1750)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: Z97X-SLI
BIOS: BIOS Date: 10/17/14 13:13:54 Ver: 04.06.05
Processor: Intel(R) Core™ i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
Memory: 8192MB RAM
Available OS Memory: 8028MB RAM
Page File: 4006MB used, 12214MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10240.16384 64bit Unicode

DxDiag Notes

  Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

      Card name: AMD Radeon (TM) R9 380 Series
   Manufacturer: Advanced Micro Devices, Inc.
      Chip type: AMD Radeon Graphics Processor (0x6939)
       DAC type: Internal DAC(400MHz)
    Device Type: Full Device
     Device Key: Enum\PCI\VEN_1002&DEV_6939&SUBSYS_20151462&REV_F1
 Display Memory: 8083 MB

Dedicated Memory: 4069 MB
Shared Memory: 4014 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor

Does anyone have any ideas?

I loved this game franchise since GOTY and was so ramped to see the new UT, keep getting driver crash and reset while online… followed a few fixes to see if that helps… lower grafics etc… but surely wouldn’t have to with my rig?

Anyways, if anyone could help Id appreciate it. not had this problem with any other games as of yet.

2

Try to install that AMD beta driver and see whether it fixes the issue:
http://www2.ati.com/drivers/beta/amd-catalyst-15.10beta-64bit-win10-win8.1-win7-oct12.exe

3

Thanks, but my drivers are up to date, tried download anyway, told me the same thing. Is frustrating tried again a minute ago got a few frags and it cut out. I’m going to try and lower settings, but I’m sure I really shouldn’t need to. Thanks

4

Update: I have tried to lower all settings right down, and still get the driver crash and reset, followed by the epic games launcher not responding.

5

Hi SgtStabba,

What specific drivers are you on for your card? There was a set of drivers recently that are having numerous crashes that may be directly related to this as they were specific to the R9 380 and 390 cards. More than likely the crash you are experiencing has to do with this.

6

Well, Then… Sounds like AMD needs to get in contact with Epic Games, and just out of curiosity, what is you’re screen resolution?

7

Hey ,

Followed the above link and had these drivers as standard since I got it.

Built the rig at the start of August, this came on the driver rom that came with the hardware

Had absolutely no problems with new games battlefront ark evolved besieged rome total war 2 all on maxed settings

8

Have you posted on the Unreal Tournament forums about the crashes you are experiencing? It is the best location for assistance and information based specifically on Unreal Tournament as the answerhub is more geared towards the Unreal Engine and development. Posting onforums.unrealtournament.com/ is probably the best bet for assistance, though it most likely is the driver issue that I mentioned above. If the computer was built in august, that would fall directly within the timeframe that these driver issues started occurring.

9

1280 x 1024 32bit 60Hz … could it be its 32bit as my OS is 64bit?

10

I havnt downloaded the beta driver version 15.10 I think I’m on 14.7.1 would this be of any issue?

11

Thanks to everyone by the way… I cant wait to frag ya with the minigun :slight_smile:

12

got about 3 mins of a game in :< happened again

13

Hey SgtStabba, so do you have installed the driver I linked or do you have not?

You said

“Followed the above link and had these drivers as standard since I got it.”

Which sounds like yes, you have the driver I linked installed

Then you said

“I havnt downloaded the beta driver version 15.10 I think I’m on 14.7.1 would this be of any issue?”

Which sounds like no, you have not installed the driver I linked.

If you have not installed it, please try to do it and see whether it fixes the problem, I got the same crashes you have since I’m also affected by the bug (I use a R9 390) but since I installed the driver I linked above I did not have a single crash. So I don’t want to say it surely fixes the problem, but that I have not got any crash the last 2 days sounds promising at least :slight_smile:

14

Found a fix that seems to be working atm… thanks for everything… looks like with AMD R9 series shadows need to be LOW otherewise this happens…

CHEERS EVERYONE