I went to Download a Plug in for Unreal, and I noticed it was taking too long. when I pulled up the downloads screen there were queued downloads but nothing was being downloaded. When I click the start button on any of the queued downloads I get an error message:
“An unknown error occurred performing that action. Please try again.”
I have tried clearing the cache, running as administrator, logging out/in, even reinstalling the launcher. The latter of which seems to have nuked my engine installs and now I cant work on any projects because the required plugins are not installed.
Anyone ever experienced this and been able to fix it? cant think of what to try next
Hello there @LaughinGas!
That is an unusual behaviour, UE tends to have no conflicts when adding plugins. You have already covered initial troubleshooting steps, let’s see what else can we do here:
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You mentioned clearing cache, so go for a FULL clear cache, via deleting the following folders, to reset all launcher data:
C:\ProgramData\EpicC:\Users\<YourUser>\AppData\Local\EpicGamesLauncherC:\Users\<YourUser>\AppData\Local\UnrealEngineC:\Users\<YourUser>\AppData\Roaming\Epic
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Temporary disable your antivirus, and UAC (if enabled), then test re-adding plugins.
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Use the Repair option from UE’s installer, via downloading the latest .exe from Epic, running it as Admin, then choose Repair.
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You can also check for logs at AppData\Local\EpicGamesLauncher\Saved\Logs, there may be more details regarding your error message there.
ok, it looks like the full cache clear fixed my problem. Thank you
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