Summary
downloading my library on Fab always provide raw data
What type of bug are you experiencing?
Other
URL where the bug was encountered
https://www.fab.com/library
Steps to Reproduce
- purchase any Quixel asset in Fab.
- open “my library” tab.
- use the right bottom corner icon to download data.
- select any of fbx option except raw.
- check what suffix file you download, isn’t it “raw”?
even I choose “low” or “mid”, it always download "raw"data.
I think it is bug since, if I choose the picture in my library and download each asset page would provide different result.
Expected Result
download proper fbx option, like "mid"to download mid file.
Observed Result
even I choose “low” or “mid”, it always download "raw"data.
Platform
Microsoft Edge
Operating System
Windows 11
Video
Hey @PeterKLee-Sai I have tried to reproduce the issue at my end and the results were not similar. Each category of asset quality was shown and downloaded as it should be. I’m going to share a screenshot below showing Massive Tundra Rock Formation assets downloaded.
Here is one more screenshot showing the assets:
I have tested multiple assets. Asset with quality “Low” is downloading with the suffix in the name as “low” and same is the case with raw, mid and high. Please try again and see if its the same at your end.
Your browser’s cache might be responsible if the issue still persists. Try clearing the cache, go to fab.com and let me know how it goes at your end.
Should the issue remain, kindly share asset names along with their IDs so that I can investigate it further. Looking forward to your response. 
1 Like
I have the exact same problem. As a workaround, if you click on the asset itself and in the asset page on fab click download there, then it seems to download low, med, etc correctly. I definitely think it should work correctly from the library page, but this method is working on my end even if it takes a few extra steps.
-Ryan
For clarity the files in question I was having issues with were from the desert western assets made by quixel. (Specific ones that I had this issue with were xgnnahr, uk4radk, uk4pehu, and a number of others.)
