Hi there,
we have a license for Reality Capture and I installed it (Version 1.3.1) on my workstation at work. I went through the process of activating the license online, by first generating the unlock file ( the generated file was named computername.rcunlock, where “computername” was my computers name) which I then uploaded on a computer with internet access, uploaded to the RC website and activated. Everything seemed to work and I downloaded the license.txt, transfered it back to my workstation and tried to activate RC with it. Problem was, it did not work. I got an “Failed to import the selected license file” Error.
Then I saw that the file was 0KB in size and when I open it in a text editor, it is blank.
What happened and how can I fix this?
Going back to the my.licenses page doesn"t let me activate again I believe, because it says that the activation for this license is now locked until in 15 days (the timespan that I wanted the license to be activated)
I also tried to generate a token, but it wants to go online and all the workstations are offline. What can be done? I need help fast.
Cheers
Guillaume