does not open the window in the browser to log in through epic games

Development Asset Creation
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1

am trying to open the license through epic when ever i click sign in with epic it shows this window and nothing happens.

2

when clicking yes: now its lunching Internet explorer to connect to epic but nothing happens and only showing this plank page 

3

Hi,

please try to clear the cache manually as described here, and launch the application whilst holding down shift, and you should see the following options:

Then select “make like a clean install”

If this does not work, please make sure Reality Capture can connect to our servers:

please navigate to your Edge settings (regardless of which browser you actually use). Under its SECURITY tab you can find the TRUSTED SITES menu. Add https://www.capturingreality.com and https://capturingreality.com, and hit OK to apply. 

Also make sure that the communication with capturingreality.com and www.capturingreality.com is enabled on ports 80 (HTTP) and 443 (HTTPS) in your firewall.

Please make sure that you have the latest version installed.
When you open the page www.capturingreality.com in IE, is it displayed correctly? Does any script error appear?

Also, please, reset all zones zones to default level as it is on this image (there you can see the option for adding trusted sites):