Does anyone know how to fix this issue?

Development Character & Animation
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21

Hello everyone,

I have a similar issue with my laptop i9 RTX4070 when i hit prepare for performance.

MetaHumanMeshTracker: Error: (VulkanDevice.cpp, l134): failed to find GPUs with Vulkan support
MetaHumanMeshTracker: Error: (FaceTrackingAPI.cpp, l178): failure to initialize: Critical error (VulkanDevice.cpp, l134): failed to find GPUs with Vulkan support

I tried to uninstall with ddu and reinstall the latest nvidia driver.
Disable the onboard intel arc and iris GPU in device manager.
Everything is up to date mb firmware, windows, etc.
When i check the cube in vulkan sdk it works so i guess that my gpu has vulkan support.
Oddly when i try to run the same project on my coworker laptop who also has a 4070 it works.
My computer is an MSI Katana i9 rtx 4070 unreal 5.3.2

1 Like
22

As I understand it’s connected somehow to DirectX 12. It’s not working properly. I would say it more like DirectX 12 not working properly with GPU Driver and it’s the problem. I don’t have solution, just a theory, because I have the same problem

2 Likes
23

It seems on January 29, a Windows update installed/ updated this pack and the pack has a bug.

24

So is there a solution for that bug that we can do?

25

The workaround is to uninstall the Jan 29 windows update or not use it until the new fix for windows update is submitted

27

Still getting this issue in 1/03/2024. Anyone have any ideas!

28

I have the same problem.
13th Gen Intel(R) Coreℱ i9-13900H
32,0 ГБ RTX4080

29

Hi guys I have the exact same problem, Im working from a Razer Laptop with a 4070 GPU, what do you think might be the problem?

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30

Hi Everyone Im stuck for a few days now tih the problem of trying to run a metahuman and getting a response of

31

Hi, I have the same problem. I’m using an RTX 4090 Laptop GPU. I tried doing a clean install of the drivers with DDU, but the error persists. I’m troubled


MetaHumanMeshTracker: Error: (VulkanDevice.cpp, l120): failed to find GPUs with Vulkan support
MetaHumanMeshTracker: Error: (FaceTrackingAPI.cpp, l156): failure to initialize: Critical error (VulkanDevice.cpp, l120): failed to find GPUs with Vulkan support

1 Like
32

I got same problem.

my system(ASUS Laptop)
cpu : i9-13900h
ram : 32gb
gpu : RTX4080 Laptop GPU

i tried changing rhi dx12 to dx11 in project settings,
when change this setting , i can success prepare to performance but it needs dx12 to process in metahuman performance.

i think it really problem of dx12, as @Popuaka1 mentioned.

i am trying to solve this problem using mux switch(non-optimus), but it is not worked.

and @Ken.Kuwano i bought my laptop after Jan 29. 2023, so there is no update in my laptop

1 Like
33

Hi
 I’m having the same problem! Even installing Vulkan driver from this link didn’t help. I’m using 13th Gen RTX 4090. Please tell me if anyone found the solution!

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2 Likes
34

Same here. So we all have the 5.3 version of Unreal? Maybe i will try to setup 5.4

1 Like
35

Hi, when I disabling my integrated graphics processor, all of the movement of my monitor got so slow. How about your case? Did your monitor worked still well?

36

Hello everybody,

I think i have the same problem as you guys, i tried Unreal Engine 5.3 and 5.4 but i have the same issue on both.
My PC:
MSI Stealth Studio 17 Studio a13vi (I9, RTX 4090 et RAM 64 Go)

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1 Like
37

hey i think i found a way. i downgraded my Vulkan to 1.2. and it worked just now.

1 Like
38

Hi afssai, how did you downgraded vulkan please?

1 Like
40

hey i just went to this site: LunarXchange and downloaded the 1.2.198 version


41

Hello Everybody,

After 4 days straight of research I finally found the solution!
The issue is caused by a windows package:
Open CL, Open GL, Vulkan compatibility package.
Go to your applications settings and uninstall it, restart , and it should work.

3 Likes
42

Thank you sooo much. This works smooth as a charm!