Discount difference

I bought asset in unrealmarketplace. If the product is on sale after I bought it, like in the Epic Games Market, I asked for the difference as a credit. I sent a ticket twice, they back once, it’s been 10 days. The discount is over, who can I contact to solve this problem?


Screenshot 2024-04-18 at 04-27-10 Browse and Search the Unreal Engine Marketplace