Demo Syncing not downloading?

Distribution UE Marketplace
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1

When I try to download the Allegorithmic demo the launcher just says ‘syncing’ but doesn’t actually end up downloading it?

I’ve tried restarting windows and it didnt help?

2

Hey WarLord,

We’re aware of the issue and are implementing a fix. I’ll update you when the fix is deployed.

Regards,

Jonathan

3

The fix is now implemented! Enjoy Substance Atlantis!

4

Thank you :slight_smile:

5

I’m having the same problem with the ‘Reflections Subway’ demo, stuck on ‘syncing’… :frowning:

6

Hey martincontel.

We fixed the issue with Substance Atlantis, so it’s likely you have a separate issue. If restarting the launcher doesn’t fix it, you may need to reinstall the launcher.

7

I deleted the Launcher and its preferences, installed it again and still “syncing”. Any other suggestion?
PS: “Substance Atlantis” downloaded fine.

8

I’m investigating the problem further. Thanks for the report, I’m seeing the issue now, too.

How long did you wait for it to finish Syncing?

9

I’m working on escalating this. Can you also make a new Question thread and post the link here? It’ll make it easier to track the problem (rather than confusing it with the Substance Atlantis issue).

10

I first had the problem last Saturday and I’ve been trying since then. The launcher had been opened for hours. The other demos start downloading immediately.

11