Dear Epic, Please Update Marketplace Products

[SE_JonF]

@Unreal_Josh

I looked into this and here’s what I can share:
We don’t issue refunds just because the current seller listing is not up to date with the engine version. We are going out of our way to also double check to see if a seller has an update in the queue when reviewing a refund request. If a seller were to list something as compatible with 4.17 and it is not, that would be considered an inaccurate posting and the buyer would be eligible for a refund.

When a buyer requests a refund, we do contact the seller. If there is an error on the seller’s part, we give them two days to correct it. If it’s buyer’s remorse, the seller makes the choice of if they want to grant a refund. If it’s considered an inaccurate listing or credit card fraud, we will process the refund. In all cases, our process is that notify the seller. If there’s a specific situation where this communication didn’t happen, I’d like to know more. You can let us know privately at [EMAIL=“marketplace-support@unrealengine.com”]marketplace-support@unrealengine.com

Thanks,
Josh

Thanks for getting back to us on this.

So the the time frame has been changed then? The site has three days to respond to attempt to resolve the issue, but you’re saying 2 days to fix? If so the terms should probably be updated to reflect that. Thanks again for following up.