@Tim Sweeney;
I have been trying to get in contact through many different avenues but none have yielded any results. I had two packs approved in the middle of August, my ice shader which was released shortly after, and my starter bundle which comprises of products that were already released on the marketplace in individual form. Why can I not get any information on when that will be released? Why was it not released with my ice shader since they were both approved at the same time? The bundle was even submitted weeks before the ice shader! The marketplace has shown they have no problem releasing multiple packs from a single author in one day, ask anyone about the multitude of icon packs or material packs from one seller that takes up an entire release cycle at times.
I work on this marketplace full time, but stuff like this severely limits my ability to be successful. I lost possible bundle sales in August since this was not released with the Ice shader (which is incredibly perplexing given each of the products in the bundle were already approved/released individually, and the ice shader and this bundle were approved the same day). Now my prospective earnings have been pushed back into November. There are only two more potential months for me to see earnings from that product this year. Do you see how this is hurting my ability to sustain full time development on the marketplace? The more products I put out, the more work is required of me. That doesn’t even account for the tremendous amount of work that goes into each of these packs especially at this quality, or the customer service I provide. This platform has a lot of potential, but examples like this are hindering the ability of sellers to provide content while earning a living. I’ve seen many sellers who have just outright given up on submitting new content because of this, and it’s something I’ve been forced to consider myself as this sort of a situation is not sustainable with all of these delays.
What makes matters even more confusing is the new seller portal was released today, and my bundle product is nowhere to be found in there under Approved, or any of the other submission related sections which leads me to wonder - has it been removed from the queue? I was told 2 weeks ago that I’d be receiving an email about the release date within a few days, and it’s been 2 weeks since that email and I still haven’t heard anything. Sent in another email earlier yesterday, and still nothing as of today.
I even submitted an update to my ice shader a day after it was released around the 15th, and still haven’t heard back anything. No business can function like this.