Datasmith exporter for sketchup 2023 not installing

anonymous_user_756deb70 · April 30, 2024, 6:01am

Hi, i've got this message while trying to install Datasmith exporter for Sketchup pro 2023.

(In french, sorry, but it seems to be a known issue as i've seen someone else talking about it, but no solutions were found).

Any solution ?

Thank's in advance,

MC_Jut · April 30, 2024, 6:59am

Hello Justine and thank you for reaching out please try the following workaround :

Open the Registry Editor (Search for Registry Editor in the Window search)
Select the Edit > Find (Ctrl+F) and write down the name of the plugin: Unreal Datasmith Exporter for SketchUp
Select the associated Registry Key folder on the left and delete it.
Search again for Unreal Datasmith Exporter for SketchUp to ensure nothing else is found.
Then make sure to delete UnrealDatasmithSketchUp.rb and UnrealDatasmithSketchUp folder in the following locations
C:\ProgramData\SketchUp\SketchUp 202X\SketchUp\Plugins
You can then try to install the plugin again.

If these steps did not help resolve the errors. Please report a bug and provide the log file when submitting the form.

Refer to this article on how to get the log file:

Contact Support Form:

https://twinmotionhelp.epicgames.com/s/case-community-page

anonymous_user_756deb70 · April 30, 2024, 6:59am

Hi, thank's for you answer and thank's for the solution that worked perfectly for my case.

Problem solved !

Thank you !