Datasmith doesn't showed in ARCHICAD25

I installed unreal datasmith exporter as in instruction, nothing unusual. It doesn't show mistakes, but in ARCHICAD25 i can't find datasmith in a pallete. i tried to install it again, but it also doesn't showed a pallete. how can i fix it?

Hello ,

Thank you for posting in the community and it is hard to tell what could be happening. Would you be able to contact us directly by submitting a form here: https://twinmotionhelp.epicgames.com/s/case-community-page

Kind regards,

Vincent B.