Summary
Even though my model in FAB has textures (I set them up in the 3d viewer, all 8 are there for both meshes), the customer didn’t get any textures. Also, in the FBX information page, it says 0 textures and 2 materials. Why are the textures not linking properly even though it’s showing up correct in the 3d viewer?
What type of bug are you experiencing?
Documentation
URL where the bug was encountered
https://www.fab.com/portal/listings/abe86fb2-2070-41c0-b8c9-1a32a9d27338/edit
Steps to Reproduce
I don’t have any steps to reproduce this–the customer downloaded the FBX and didn’t get textures.
Expected Result
Getting all 8 textures for both materials.
Observed Result
The customer didn’t get the textures, and the FBX info page lists 0 textures and two materials, even though the 3d viewer set up of the model contains all 8 textures.
Platform
n/a
Operating System
n/a
Additional Notes
I hope this is clear. I wasn’t sure where to submit this. I ended up having to send the customer the textures outside of FAB.