Custom Licensing response time


The company where I work has a commission to make a game on PS4 with a short delivery time.

Two weeks ago we confirmed our condition as playstation developers through and we received no response.
A week ago we also tried it through but nobody has contacted us either.

What is normal response time? Can anyone contact us?



We’re following up on your custom license inquiry and will try to get a response back to you soon.

Regarding the console access for PS4, it looks like we are waiting on you to complete submission on the Console Request form. Unreal Engine - Console Development Request for UE4

Please submit your details on the form, and expect a response there as as well.


Thanks!! I will talk with my final Bosses, we have no record of that form.