Crucial bug that needs to be fixed regarding marketplace

I first posted about this in another topic back on 12-03-2018, 06:51 PM as seen here

I filled out two marketplace forms at the beginning of March. It is now Wednesday, April 3, 2019, and I still can’t add anything to the cart, nor was I given access to March’s free content, even though I explicitly asked for assistance because I’m not able to add it myself. So 5 months later and still no chance of using Epic’s services.