I currently have a problem with a new release and can’t contact support because creating a ticket is mysteriously not technically possible at the moment.
Content of the experience: You interact with a button, receive one gold per interaction, collect enough gold, exchange it for weapons at vending machines, then fight against zombies and use the loot you receive to open a door.
In the questionnaire I took into account the interaction with other players as well as the violence in the fight against monsters and even the optional fight against other players that should not be part of the experience and received a rating of USK 12. The experience should be ok in all parts except for Russia with 16
The rejection is made on this basis:
We have identified an issue that requires your attention and the publication has been rejected.
Please fix the following issues and then release a new version via the Creator Portal:
1.18 Island Content Disclosures - When submitting the IARC age rating questionnaire, you must disclose detailed information about relevant content on your island in order to receive age-appropriate ratings. Inaccurate information in the questionnaire may result in your content being disapproved, and repeated violations may result in further action, including the potential temporary or permanent suspension of your monetization and publishing rights.
If the content on your Creative Island is NOT listed below, it will be blocked from publishing because images and text used to promote your experience are appropriate for a general audience (e.g. content that would warrant a rating lower than USK 12+ ) must be.
The content on your creative mode island
I’ve already changed everything but I can’t for the life of me explain what the problem is and support can’t be reached