CRASHING: Unreal Engine is exiting due to D3D device being lost

Community Community & Industry Discussion
1

Hello there,
I downloaded Unreal Engine for the first time yesterday and since running the it I’ve been having a persistent problem with the program crashing every 15 minutes or so with the following error:


Fatal error: [File:D:/Build/++UE4+Licensee/Sync/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11Util.cpp]
[Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0020 - 'INTERNAL_ERROR')

Unreal Engine version is:
4.25.3

The hardware I’m running it on is following:
Intel i7-9700k
NVidia RTX 2080 Super
16 GB of RAM

I’ve got the latest drivers installed.

How can I resolve this issue?

1 Like
2

Try some of the things mentioned here: Unreal Engine is exiting due to D3D device being lost.

3

I have exactly the same issue. I tried to mess with drivers, it didn’t help. Support is non-existent, or only exists for premium users. The only solution for now is to use 4.23.
See my issue.

4

Do you have Integrated Graphics?
If Yes then try this.
Go to Device Manage then Click on Display adapters.
Click on Integrated graphics(e.g Intel UHD 630)
Choose Action->Disable device.
Hope it worked.