Crash

Development Getting Started & Setup
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1

Hello
I have never used Unreal Engine before and now I wanted to install Epic Games Launcher, but when I try to run Epic Games, I get this error! I reinstalled it several times, I tried to run it with admin access, etc. but this error does not go away at all

2024-01-13 20_41_27-Window
2024-01-13 20_41_27-Window919×372 252 KB

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Greetings @mostafa4532

Welcome to the Unreal Engine Community Forum. I’ll be happy to look into this with you and try to find a solution! Is this the only error that is popping up? Also, what are your full system specs, OS, etc? Thanks!

3

Hello, Thanks!
after downloading the installer from the site, I install Epic Games Launcher and EOS, then the update window appears and downloads an update ( about 410 megabytes - a strange thing that happens when downloading the update is that it shows the speed as 0.0B/s, but the download continues! ), and after finishing, the update window disappears. Then I double click on the app shortcut but nothing happens, after 3-4 double clicks this error pops up and yes, this is the only error that pops up!
I tried to run it with admin access but it didn’t work, I went to the location launcher through the shortcut and tried to run it through the launcher itself instead of the shortcut, but I still got this error! I tried everything, but this error was not resolved!
my Laptop :
Windows 10 pro 64 bit
CPU : core i7 4810 MQ 2.80GHz
Ram : 16G ddr3
GPU onboard : Intel(R) HD Graphics 4600
dedicated GPU : NVIDIA Quadro K4100M 4GB
SSD (Windows installed ) : 256GB
HDD : 1TB
I installed the Launcher on both SSD and HDD, but in both cases, this error still appears!

4

I see. Do you run any type of antivirus or firewall? If so, I’d recommend bypassing those with the install. Then try redownloading. If not, respond back here. Thanks!

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Hi, I changed windows and it fixed the problem, I thought I’d say it here so that if anyone else has the same problem, try this method.

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Thanks for the response and your solution @mostafa4532 ! The community will appreciate that! When you say you changed Windows, did you change versions or reinstall your current one? Thanks!