Hey ,
In order to assist you with this issue I am going to need a bit more information. Would you mind taking a look at our How to Report a Bug sticky post on the Forums?
It will give you all the correct instructions on how to make an official bug report on the AnswerHub including all the information we will need in order to move forward with the reporting/troubleshooting process.
Let me know if you have any other questions and I will be glad to assist you.
Thank you,