Crash when attempting to open the editor from the launcher

when I click on launcher it opens, but then closes and shows me this error


maybe the last project you worked on is corrupted , try to delete it or change it location and restart the editor again

Hi Karenlidyane,

Sorry to hear that you are experiencing this issue.

  • Is this the first time you are trying to load the UE4 Editor, or have you successfully opened it before?
  • Are you clicking on the yellow Launch button, or are you loading directly into a specific project?
  • Can you please attach your system’s DXDiag report?

Thank you.


yes, it’s the first time I use it on this computer

Yes, I click on the yellow button launcher and he just closes the launcher giving this error

link text

The Intel(R) HD Graphics Family of integrated graphics card has been known to have problems running UE4. Many users have been able to resolve the crashes by updating their graphics card driver to the latest version. Please try this and let us know if it helps.

If you can resolve the crash, please be aware that these graphics cards are below our recommended specs, and the editor is not likely to run at it’s most optimal.