when i try to open a project, the editor crashes.
log: http://pastebin.com/VB1eJLNg
dxdiag: http://pastebin.com/tS9w9Exr
the error seems to be caused by CreateTexture2D in
\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Texture.cpp:432
The problem might be because of my intel hd 4000 graphics, and I have checked that the drivers are updated.
Hello,
Looking at the log you’ve provided, I can see this error message:
[2016.01.12-02.53.08:072][ 0]LogD3D11RHI:Error: Driver crashed while creating texture: 1004x456x1 (0x0000002c) with 1 mips
This leads me to believe that it is something related to your drivers. You say you’ve ensured that the drivers are updated, correct?
Also, have you seen this issue in any other projects?
Finally, something you could try is to go into your project folder, and delete the Saved and Intermediate folders (make copies if you’d like). After doing this, attempt to open the project again.
yes, i have made sure that my drivers are updated.
The editor crashes on opening any project, and with the same error message. I have not ever been able to open a project.
I tried deleting the Saved and Intermediate folders and opening the project, same error.
Someone else on answerhub had this same “driver crashed” error message with an intel hd 4000: Why did my editor start up once without problem but now crashes? - Platform & Builds - Unreal Engine Forums
Have a look at our recommended hardware specifications, as it also seems that your PC is below what we recommend for running the engine: Supported Graphics Drivers on Linux | Unreal Engine Documentation
This can definitely have a negative effect on your ability to run the engine. You say that you’ve never been able to successfully run the engine before?
I understand that my PC will have some trouble running the engine.
I can launch the engine and bring up the project browser, and when I try to create or open a project the editor loads fully and then crashes
Have you tried a full reinstall of the engine?
This includes navigating to this folder: C:\Users\YourUsername\AppData\Local\UnrealEngine\4.10 and deleting the Saved, Intermediate, and DerivedDataCache folders.
After doing this, go ahead and uninstall the engine through the Launcher, and then reinstall it.
Let me know if that makes a difference.
I did a full reinstall of the engine, and I still get the same crash.
Could you please provide your entire dxdiag? The link that you’ve given is only part of it.
Looking at your driver version, there are known conflicts with UE4 and that particular driver. Although it may be telling you that your drivers are up-to-date, this is not the case. Visit the link below and grab that latest driver. This should resolve your issue.
Have a great day
The link you posted is for 4th, 5th, and 6th generation intel graphics cards, while the intel hd 4000 is 3rd generation. I downloaded and ran the exe for the driver from your link, and it said that I do not have the minimum required hardware for it. The latest driver version for the intel hd 4000 is the one i have: Intel® Graphics Driver for Windows* [15.33]
My mistake, I misread the information on the dxdiag.
Since this did not resolve your issue, are you getting a Crash Reporter window appearing when your editor crashes? If so, could you please provide your Machine ID that is listed on that window, and ensure that you hit Send?
Thank you.
MachineId:5A13518B49BBBC4F27A12C95D1F51327
Send and Close was clicked.
I’ve looked for your report in our database, but it does not appear to be showing up. Would you mind sending it a couple more times just to ensure that it goes through?
I sent it several more times.
For some reason, it looks like your Crash Reporter is not coming through. Would you mind copying and pasting the callstack? Thank you
this is what the crash reporter says:
MachineId:5A13518B49BBBC4F27A12C95D1F51327
EpicAccountId:
No minidump found for this crash.
the callstack is in the log:
[2016.01.15-19.27.32:728][ 0]LogD3D11RHI:Error: Direct3DDevice->CreateTexture2D(TextureDesc,SubResourceData,OutTexture2D) failed
at D:\BuildFarm\buildmachine_++depot+UE4-Releases+4.10\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Texture.cpp:432
with error E_INVALIDARG,
Size=1004x456x1 Format=(0x0000002C), NumMips=1, Flags=D3D11_BIND_DEPTH_STENCIL D3D11_BIND_SHADER_RESOURCE
[2016.01.15-19.27.32:728][ 0]LogWindows:Error: Windows GetLastError: The operation completed successfully. (0)
[2016.01.15-19.27.35:059][ 0]LogCrashTracker:
[2016.01.15-19.27.35:059][ 0]LogD3D11RHI:Error: Driver crashed while creating texture: 1004x456x1 (0x0000002c) with 1 mips
[2016.01.15-19.27.35:059][ 0]LogWindows:Error: Windows GetLastError: The operation completed successfully. (0)
[2016.01.15-19.27.35:059][ 0]LogCrashTracker:
[2016.01.15-19.27.35:059][ 0]LogWindows:Error: === Critical error: ===
Fatal error: [File:D:\BuildFarm\buildmachine_++depot+UE4-Releases+4.10\Engine\Source\Runtime\RenderCore\Private\RenderingThread.cpp] [Line: 675]
Rendering thread exception:
Fatal error: [File:D:\BuildFarm\buildmachine_++depot+UE4-Releases+4.10\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 239]
Direct3DDevice->CreateTexture2D(TextureDesc,SubResourceData,OutTexture2D) failed
at D:\BuildFarm\buildmachine_++depot+UE4-Releases+4.10\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Texture.cpp:432
with error E_INVALIDARG,
Size=1004x456x1 Format=(0x0000002C), NumMips=1, Flags=D3D11_BIND_DEPTH_STENCIL D3D11_BIND_SHADER_RESOURCE
Based on your logs, and the fact that it seems like you’ve not been able to open the editor, this seems to be an issue with your graphics card. The card you are using is well below recommended specs, and seems to be the main problem when you are attempting to run the editor.