Crash on launch - new install

Development Platform & Builds
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1

I just finished installing UE4 for the first time on this machine. When launching UE 4.9.1, it’ll crash 100% of the time. I have never downloaded or installed UE4 on this machine, and believe I kept everything as default when installing. It’s running Win10.

I"m guessing this is the pertinent part of the error log. FYI, I don’t have a D: drive and never have on this machine. Don’t know how that came into being for the settings, and not sure how (or if) i should fix.

"Fatal error:
[File:D:\BuildFarm\buildmachine_++depot+UE4-Releases+4.9\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp]
[Line: 239]
Direct3DDevice->CreateTexture2D(TextureDesc,SubResourceData,OutTexture2D)
failed at D:\BuildFarm\bu

2

HI Discogeek,

On crash, did you receive a crash report callstack? If so, could you make sure to submit it, post your full callstack, and Machine/Epic ID here.

Also, any Log files and your Dxdiag could be helpful as well.

3

Hi Discogeek,

We haven’t heard back from you in a few days, so we are marking this post as resolved for tracking purposes. If you’re still experiencing this issue, please feel free to post back here with additional information.

Cheers,

TJ