Crash on game launch without info

Development Platform & Builds
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1

Hello, we are near starting closed beta of our game. One of our client has crash on launch without any info.
This is the example (windowed mode) We’ve tried on 10 differnet PCs, everything was fine, but this one is not. It is Dell Inspiron 15 7537 with windows 8.1.

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Is there any way to diagnose this issue on debug packaged game?

Other Unreal games works fine on this PC.

This is the log file of from Saved folder.
[link text][2]

2

Hey lab-one,

If it’s locally occurring on one PC, we can safely assume that it is an issue with the hardware. A few things you can try:

  • Getting the user’s Dxdiag and checking the specs against yours to ensure that they are enough to run the game.
  • Asking the user to upgrade their graphics drivers to the latest in order to prevent any issues.

In terms of debugging, the best way to look at it is to take a look at their log file compared to one of a successful run on your end. Look for any errors or inconsistencies between their log file and yours and you can at least have a starting point as far as what could be going wrong.

Let me know if you have further questions.

3

After updating to 4.16.1 this crash has gone.
Game code was not updated. So I can’t assume what was it.
For now everything is fine. Thank you for 4.16, guys.