Crash for some of my player (e_invalidarg)

Some of my player see their game crash, i already search on internet and try with theme every solution.

Their is the full message

LowLevelFatalError [File:D:\build++UE5\Sync\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 261]
CreateBuffer failed with error E_INVALIDARG
at D:\build++UE5\Sync\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Buffer.cpp:101

I have no idea why, i have try lot of things like force dx11 launch, update driver (in my pc and player who have the probleme) i have not identified any similarity in crash pc specs

need help plz

Info : My project is on unreal 5.2 use direct x 11

It’s quite possible that they have graphics cards that don’t support the engine, either because of feature levels, or because of bugs in drivers, or because of lack of RAM.

You’ll want to find out: What graphics card do these players have? How much video RAM vs regular RAM? Which versions of drivers, and of Windows?

Most of them have AMD card (person who have this bug and old nvidia gpu(before 20xx gen) can just lunch has win 8 app ) , people who have bug and amd , have sometime old sometime new amd gen

some of them have 8 gb ram other 64 gb ram

My game use lumen , it’s a probleme ?

It sounds like you need to be a little more engineering oriented about this.

Capture all the system specifications – OS version, GPU kind, OS RAM, GPU RAM, Driver date, display size – into a spreadsheet.
Sort through that spreadsheet, looking for commonalities.

Also: When they get the error, what is the actual stack trace?
If you go through the code, looking at that call chain, can you tell what’s going on and what the code is trying to do?
Given that knowledge, can you come up with some hypotheses for what could be going wrong, and add logging to prove/disprove each hypothesis, and then try again?

How can i get all this specification simply ?

the difficult part is that the bug show up at the first frame when the game is launch, it’s probably a graphic things. another info, i already try to build in direct x 12 and vulkan and same people have this error and this time it’s “fatal error” with no other detail

You might want to ask the users for the output of the tool dxdiag.

There are also ready-made tools and services you can buy that helps out with these problems. And if you distribute on Epic Games Store or Steam, they will do some of this crash analytics for you. Finally, if you’re a Microsoft registered developer, you can get “crash bucket” crash dump analytics from them. (At least you used to – don’t know if they changed that with their latest round of developer program changes.)

After some test, and study of dxdiag, It’s difficult to see any link between any crash condition. I now start the game on a different map and go into the other map after one sec and everything is fine for everyone.

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