Thanks for ur reply.
The error info for my players were the same and there is no more info be shown.
I had at least 3 reports. no more than 10% lol.
I find a way to let my players without this crash info, I tell them to start with -dx11.
It works.
But it is a dump way.
Do you have any ideas? Shall we back to dx11? Or keep checking our code?