Continually receiving error when setting up publisher profile

Summary

I’ve tried a few times this week to set up a publisher profile for fab, When all required lines filled and profile images given the page throws an error when trying to submit and carry on to next step. I tried some testing and ran into the issue on two separate accounts and two different computers.

The error message given is “An error occurred while trying to process the response from server. Please retry later or contact an admin for help.”

After looking around for how to contact an admin this forum seems to be the closest thing I can find.

What type of bug are you experiencing?

Publishing

URL where the bug was encountered

https://publish.unrealengine.com/publishing-portal/onboarding/publicProfile

Steps to Reproduce

Attempt to register an account for publishing to fab. No apparent other cause.

Expected Result

Continue registering beyond the profile step.

Observed Result

“An error occurred while trying to process the response from server. Please retry later or contact an admin for help.”

Platform

Both Brave Browser and Firefox

Operating System

Windows

Upload an image

Try with Edge or Chrome and without any VPN.
Some features from fab website just doesnt work on different browsers.

Hi @CrazyFlyingDev . We’re aware of this issue and are working on a fix for it.

Update - a fix has been released for this. Could you please try again and let me know if your attempt is successful?

Ah yes, im sorry I took so long to respond. I just did it and got through to creater-code page, Thankyou!

1 Like

Happy to hear it! I’m going to close out this thread.