Contacting Unreal Engine Support

Hello,

Yesterday, I’ve received an e-mail saying “Thank you for linking your Unreal Engine and GitHub accounts.”.

But I don’t have an Unreal Engine account and I didn’t link anything to a GitHub account.

I tried replying the e-mail, but got “address not found” error.

I tried contacting Epic Support through a contact form on the support site, but Support told me that Unreal Engine support is handled by a different team and told me visit Unreal-Engine-Support für Hilfe und Kundendienstangelegenheiten besuchen - Unreal Engine .

The closest option I could find was the https://forums.unrealengine.com/, but to post there I need an Epic Games account.

If I try to create an account with my e-mail, it returns an error “You already have an account, please sign in.”.

If I try to recover/reset the password it return an error “Sorry, your account is inactive and may not login.”.

I once had an Unreal account long ago (many many years ago, way before the Epic Games Store), but, back then, I requested the Support that it be removed, and it was removed at that time (many years ago).

If I try with a new account, with a different e-mail, to post on the Forum it either requires me to accept an EULA and install a launcher or link to GitHub (which is exactly what I’m trying to talk to support in the first place).

I tried contacting Epic Support again and they suggested asking here, to which I’m having to use a new account.

So now I’m lost, if the account with the e-mail is inactive and may not login, why did I get that e-mail saying “Thank you for linking your Unreal Engine and GitHub accounts”.

Just to clarify, I don’t use Unreal. I also don’t use the Epic Games Store.

Please, is there any way to contact support about this?

Epic Games Support got back to me today (Jun 27, 2020). They managed to find my account which, apparently, was connected to GitHub back in 2015, and helped me recover it. I was then able to access the account again and unlink the GitHub account. The e-mail I’ve received might have been a technical issue.

What was the email that you used to reach them?

1 Like