Click on Download, An error occurred, the asset could not be retrieved."

General Issues & Bug Reporting (Fab)
1

Summary

I purchase the product Fish Pack 30 - Coral Bay from
Click on purchase, and the program continues to Fab.com
Click on Download, then click on “fish-pack-30-coral-bay.zip”.
It showed an error message: “An error occurred, the asset could not be retrieved.”

What type of bug are you experiencing?

Documentation

Steps to Reproduce

I purchase the product Fish Pack 30 - Coral Bay sketchfab.com
Click on purchase, and the program continues to Fab
Click on Download, then click on “fish-pack-30-coral-bay.zip”.
It showed an error message: “An error occurred, the asset could not be retrieved.”

Expected Result

Able to download

Observed Result

Error message during download

Platform

pc - window

Operating System

window

2

Thanks for this report, @Dan5522 . We’ll take a look.

3

The status of EMP-14278 incident has been moved from ‘To Do’ to ‘Ready to Test’.

4

@skfabby
Dear,
Could you please open ticket and report following bug/issue for UEFN. Please help.

Bug / Issue UEFN:
1- Import the “Mechanical.fbx” file and all associated textures into “UEFN”.
2- Open the “F_MED_Mechanical_Engineer_Body_T1” material, apply the texture, then click Apply and Save.
3- Issue: The “F_MED_Mechanical_Engineer_mo” Skeletal Mesh is not updating with the new texture and is displaying in grey color.
4- Note: This was working correctly last month, and the Skeletal Mesh was updating with the new texture as expected.

I use following steps instructions using youtube:

How to import 3D Models into UEFN - Creative 2.0 Fortnite

Note: Above instruction was working before new season. Skeletal Mesh is not updating with the new texture after updating the Material.

Thank you for your support.
Jack