claimed all Megascans in Nov but now there having a prize-tag I only can load "local" earlier downloaded assets

Summary

claimed all Megascans in Nov but now there having a prize-tag I only can load “local” earlier downloaded assets
Claiming in Nov does not seam that it was successfull
any help please?
Thanks
Mike

What type of bug are you experiencing?

Other

Steps to Reproduce

no

Expected Result

?

Observed Result

?

Platform

Unreal 5.5.1

Operating System

Win 11

If you’re logged in, when you look at the listing for an asset with a price, do you see the following?

sorry for the late reply!
No I’m logged in and only see this.

regards
Michael

Hi Abby - if I DO see this as you depict, does that mean the asset is successfully claimed (even though prior to selecting it, it does show a price as depicted here?

Did you claim all Megascans on Quixel.com or Bridge? Or on Fab?

If you claimed all on Quixel - you won’t have access to those assets on Fab yet. We’re working on it.

If you claimed all on Fab, please reach out to support and explain the situation.

Correct.

Well, I’m not sure where those were claimed… It was when I was presented with a one-click option to claim them, if that helps. Do you know which path that would have been?

as darknload posted I also claimed all with one click solution.
Think it was on Quixel

Ok. If you claimed all on Quixel, you won’t have access to those assets on Fab yet. We’re working on it.