Charged 3 time for same asset and unable to access it

So I was trying to buy some dance animations, I tried credit first but apparently that was declined even though I had money in my account, so I tried using the same card through PayPal and I got invalid postal code, I tried 3 more times with some of my old postal codes cause I thought maybe I didn’t update it, no dice, then I got a notification from my bank saying I got charged 3 times for the same amount. Apparently unreal thinks I havent bought the item so I can’t access it even though I was charged 3 times lol (p a i n) I made a support case but I thought I’d ask here to see if there anything else I could do