Perhaps a ticketing system should be put into place, I mean, as sellers, we are verified as true individuals/businesses, otherwise we wouldn’t be able to sell assets on the marketplace. Buyers have to have some means to pay and are also verified to some extent.
Enroll our creators and buyers into a ticketing database, any issues related to a product come directly to the registered email address.
I mean, if I had to deal with dozens, hundreds, or thousands of users, a ticketing system is the only realistic solution to mediate those questions and concerns, Discord simply isn’t viable imho unless you had a dedicated team supporting that Discord server.